Sugar-free carb conscious food swap shop - Time for your Sweet Victory! - About us

EU Shipping Under 150 Euros + USA Options

  • UK Shipping From £5.95

    Various Services

  • Safe & Secure Payments

    Pay Solutions Available

  • Live Chat facility

    Talk To Us

  • Member Rewards

    Earn points per £1 spend

LOCAL DELIVERY available across Greater Manchester - subject to availability. See more-info

Terms


TERMS AND CONDITIONS: GDPR UPDATE TO THE TERMS AND CONDITIONS

*Subject to change without notice.

The Terms and Conditions are subject to change at any point.

The General Data Protection Regulation (GDPR): In April 2016, GDPR was approved and went into effect on May 25, 2018. It is considered to be the world's strictest legislation on Data Protection and security since the UK's 1998 Data Protection Act. GDPR is focused on data security and privacy, and it significantly updates, extends, and harmonizes data protection legislation across the EU/EEA.

For more information on GDPR, please go to the following website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/



Who is subject to GDPR?

Individuals, organisations and companies that control or process personal data are subject to GDPR. In broad terms, there are three different Categories:

  •  Data subjects (Company Staff Members or anyone who makes a purchase, signs up to our news letter, who we receive emails from, Social Media such as Facebook, etc and this also includes phone conversations on any verbal consent given)
  • Data controllers (Miguel Hayworth - Managing Director at Sweet Victory Products ltd)
  • Data processors (Anyone or any systems that directly handle data, like staff members. This also includes the company accountant, Hughan Associates Limited, 33 Hughan Road, Stratford, London, E15 1LS. Xero, a cloud-based accountancy software, and Onesaas are used to transfer data from eBay to Xero, Shopify, PayPal, and eBay.)

As the company's data processor, we do not decide the purpose or lawfulness of the data we process and store. Sweet Victory Products Ltd. is acting on behalf of the customers. The data controller, Miguel Hayworth, its managing director, is ultimately responsible for documenting and deciding how data enters our company's systems. However, GDPR regulations impose stricter regulations on processors. Sweet Victory Products Ltd. will fully comply with these requirements for all of our services, including Xero, Onesaas, The Accountant, Shopify, eBay, and PayPal.

How does GDPR differ from the current UK Data Protection Act 1998?

Key areas of difference are explained in detail in our privacy policy, including increased corporate accountability, more access to personal data for individuals or customers, and penalties for non-compliance with GDPR.

GDPR gives consumers more protection on the rights of data subjects:

  • Right to be informed
  • Right of rectification
  • Right of erasure
  • Right to restrict processing
  • Right of data portability
  • Right to object
  • Right of access

These rights are highlighted in our Privacy Policy, explaining the framework for any interaction the company has with data subjects, controllers, and processors.

The data controller is the Managing Director, who is directly responsible for respecting these rights. The data processor, Sweet Victory Products Ltd, and all those involved in the company may assist in accomplishing these tasks. Any changes to data are logged and recorded by the data processors with the authorization of the Data controller.

With the update to the Terms of Use, we want to ensure complete transparency to build trust and establish our credibility as a company. We believe in handling data to a high standard, as our customers, visitors, and subscribers would expect. We understand that non-compliance with GDPR is a violation of GDPR Data Protection Laws. This includes any failure to report breaches within 72 hours to the Information Commissioner's Office, which may be subject to fines. The Information Commissioner's Office (ICO) is responsible for enforcing GDPR and has a broad range of powers to do so.

[Link to the ICO website: https://ico.org.uk/]


What kind of information is collected, and what information is Sweet Victory Products Ltd allowed to collect?

Sweet Victory Products Ltd is allowed to collect all personal information on any individual, which is what we refer to as the data subject. This is included under GDPR. Specifically, personal information that allows an individual to be identified, such as name, address, phone number, or any other descriptive information, falls under the GDPR law.

This also applies to any personal information that has been encrypted, pseudonymized, or anonymized. The scope of information of this nature will still fall under the GDPR if the data can be used to identify a specific individual.

 

Examples of personal information that our company collects and stores include:

  • Names
  • Addresses
  • Email Addresses
  • Phone Numbers
  • Descriptions of Purchases

GDPR has specified six lawful bases covered under the GDPR regulations for collecting personal information:

  • Consent
  • Written contract
  • Legal obligation
  • Vital interests
  • Public tasks
  • Legitimate interests

For most companies, the legal basis for collecting information relates to either legal obligations such as accounts and tax records or legitimate interests.

At Sweet Victory Products Ltd, we require that data processing is a necessary part of what we do, whether it's for sales, receipts, or marketing with consent, even if that consent has already been given. In other words, if we can achieve reasonably similar outcomes and purposes without processing information, we do not have a lawful basis.

Are Sweet Victory Products Ltd compliant with GDPR laws?

We have been working towards compliance since May 25, 2018. We have implemented security measures on our e-store, including anti-virus, malware scanners, and firewalls. All data is stored on external drives, and paper files are kept in sealed boxes, with current information locked and secured. Additionally, our data mapping audit software has helped us prepare for the upcoming GDPR changes with a strong set of organizational and technical security measures.

Before our company was formed, its founder and director received training in the area of data protection. As a result, we have always prioritized safety and the protection of any information as our top priority. We expect to be fully compliant in line with GDPR regulations and provide reports and sufficient evidence that these changes to our company have been met.

To demonstrate our commitment to GDPR, you can expect Sweet Victory Products Ltd to:

  • Prioritize the security of our computer equipment and use secure storage units.
  • Provide any documentation when requested to demonstrate our compliance and keep customers informed.
  • Offer support for customers and clients to help them exercise their data subject rights.

How does Sweet Victory Products Ltd become GDPR compliant?

GDPR requires us to directly record and evaluate how personal data is processed and used. At a minimum, we are required to conduct a thorough review of user data from start to finish, justify why we hold it (using one of the legal bases), specify how long we will retain it, and perform a security review. The purpose of every data point we hold must be clearly defined.

In the case of our company, which is based in the UK, we must also comply with UK laws on file and record-keeping. It is the responsibility of the company director to keep records for 6 years and file and store them for that period of time. After this, we are required to responsibly and securely destroy the information.


Can any of our customers request the deletion of their own information under the "right to be forgotten"?

Under Article 17 of the GDPR, individuals have the right to have personal data erased. This is also known as the "right to be forgotten." However, this right is not absolute and only applies in certain circumstances.

The GDPR specifies two circumstances where you should inform other organizations about the erasure of personal data:

  1. If the personal data has been disclosed to others.
  2. If the personal data has been made public in an online environment (for example, on social networks, forums, or websites).

Can our customers exercise their rights using GDPR?

Under GDPR, the individual, who is the data subject, has rights that they can exercise, and these rights pertain to the interaction between the individual and the data controller. Any data subject requests from visitors or customers related to Sweet Victory Products Ltd will be addressed promptly. Sweet Victory Products Ltd will cooperate in good faith and work with customers to ensure they can exercise their data subject rights within one month from the date the request is made.

Food, Health and Hygiene.

Health, Hygiene, and Government Food Labeling Guidelines

Sweet Victory Products Ltd cannot accept responsibility for the conditions our products are exposed to after being dispatched from us. For example, sticky sweets or melted chocolate.

All sweets will be packaged in food-safe heat-sealed poly bags.

Sweet Victory Products Ltd will provide all ingredient and allergy information for each product available to us. However, we cannot guarantee that they are free from traces of nuts, milk, soy, and gelatine. If you have any food allergies or dietary needs, please check the ingredients displayed when ordering your sweets.

We cannot be held responsible for any health or safety concerns once you have received the product.


 

We follow government guidelines regarding the sale of goods past their Best Before End (BBE) and Used By dates. For further information, please refer to the government's Food Standards Agency website below:

[Link to the Food Standards Agency website: https://www.food.gov.uk/safety-hygiene/best-before-and-use-by-dates]




OVERVIEW

This website is operated by Sweet Victory Products Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Sweet Victory Products Ltd. Sweet Victory Products Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least of the age of majority in your state or province of residence or that you have the age of majority and have given us consent for your minor dependents to use this site.

You are prohibited from using our products for any illegal or unauthorized purpose. Additionally, in using the Service, you must not violate any laws in your jurisdiction, including copyright laws. Transmission of worms, viruses, or any code with a destructive nature is strictly prohibited. Any breach or violation of these Terms will result in the immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time and for any reason.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve (a) transmissions over various networks and (b) modifications to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without our express written permission.

The headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.


 

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be solely relied upon for decision-making. It is advisable to consult primary, more accurate, complete, or timely sources of information before making decisions. Any reliance on the material on this site is at your own risk.

This site may contain historical information that is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, with no obligation to update any information on our site. Monitoring changes to our site is your responsibility.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without prior notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be exclusively available online through the website. These products or services may have limited quantities and are subject to return or exchange as per our Return Policy.

Every effort has been made to accurately display the colors and images of our products at the store. However, we cannot guarantee that your computer monitor's display of any color will be entirely accurate.

We reserve the right, though we are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We may discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event of changes to or cancellation of an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You also agree to promptly update your account and other information, including your email address and credit card numbers, as well as expiration dates, to enable us to complete your transactions and contact you as needed. For more details, please review our Refund Policy below.


 

 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or related to your use of optional third-party tools.

Your use of optional tools offered through the site is entirely at your own risk and discretion. Ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s).

In the future, we may offer new services and features through the website, including the release of new tools and resources. These new features and services will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, and we do not warrant or have any liability or responsibility for any third-party materials, websites, or any other materials, products, or services from third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Review the third-party's policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send specific submissions at our request (e.g., contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain comments in confidence; (2) to pay compensation for comments; or (3) to respond to comments.

We will monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate someone else, or otherwise mislead us or third parties about the origin of any comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy for more details.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We are not obligated to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the service will be accurate or reliable.

You agree that from time to time, we may remove the service for indefinite periods or cancel the service at any time without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Sweet Victory Products Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Sweet Victory Products Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If in our sole judgment you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services (or any part thereof) accordingly.

SECTION 17 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@sweetvictoryproducts.co.uk.

 


RETURNS

Our policy lasts 14 days distance selling, under the right to cancel any item purchased. If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange, if you require a refund you have the right to request a refund within 48 hrs if you are in the UK, this includes made to order gift hampers of perishable goods, if you're outside the UK we can extend this to give time.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For non defective products that are in satisfactory condition you are responsible for posting your return to us at your own cost.


Additional non-returnable items:

*Any and all opened products that are not sealed in original packaging.

You agree at your own expense to complete your return we require that this be returned to us by tracked gps service either via 48 hours or 24 hours or currier., we require a receipt or proof of purchase refunds are not an absolute right under the consumer rights act.

If you choose to have us send you a return label a charge of £4.99 will apply.

Please see 

https://www.gov.uk/accepting-returns-and-giving-refunds

https://www.which.co.uk/consumer-rights/advice/a-retailer-is-charging-for-a-return-do-i-have-to-pay-atS1g7a9Phub

to quote which

 
"Some retailers are charging for returns by deducting a fee from the refund, charging you a fee when you arrange the return of an item or asking you to cover the cost of returns on online orders.
Do I have to pay?
You have to pay the delivery cost for returning unwanted items unless the retailer states that it will pay for returns.
However, now that more retailers are charging, if a returns charge is outlined in the terms and conditions and is a reasonable price, you must also pay this using the method that the retailer states."



Refunds are mentioned below.

And

https://www.gov.uk/online-and-distance-selling-for-businesses

Exemptions to refunds if 

  • goods and services worth £42 or less

Refunds for any product are at the sole discretion of the retailer if the following below do not apply. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* You agree that any item that is returned more than 48hrs days after delivery, if you are outside the UK we can extend this time as we understand that the transit of goods does take longer depending on what part of the world the product is sent, we require that this be returned to us by tracked gps service either via 48 hours or 24 hours or currier.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sweetvictoryproducts.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@sweetvictoryproducts.co.uk and send your items to: Returns - Sweet Victory Products Ltd, 59 Donnington Avenue, Cheadle, SKP, SK8 2DL, United Kingdom.

Fresh Produce, Cakes etc (Parishables)

Regarding orders for perishable goods, we kindly request a photograph of the product label to assist us in addressing any concerns with the supplier responsible for baking these items, Do not return these items to us as this is non refundable.

Please note that, in compliance with the standard policy for perishable goods, we are unable to issue refunds unless there is substantial evidence of a defect, damage, or if the "best before" date has passed. This matter is separate from the initial order, so please refrain from returning such items with your order. Instead, store them in the refrigerator, as they are custom-baked to ensure freshness, aligning with the policies upheld by bakery and bread companies.

As per Consumer Rights legislation, it's important to understand that cakes, being perishable in nature, are non-refundable unless they are found to be defective or damaged please send photographic evidence of this for the brand to issue a refund.

Any concerns regarding such products should be communicated via email within 7 days of receipt, in accordance with the product's specified "best before" shelf life. In the rare event that you simply do not like the cake, we regret to inform you that this does not warrant a refund.


 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping

International Customers.

Now that we are IOSS registered we can ship to the following countries in the European Union, EUROZONE Vat is charged at the checkout, please be aware we have no ETA once your order arrives in your country and is dealt with customs when your order processed and send to you through customs, we ask if you would be patient whilst this is being done and maybe subject to delays..

For all orders shipped to countries within the European Union (EU) with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and strive to make the checkout process as easy and transparent as possible.

Any Purchases over $150 Euro's becomes the responsibility of the customer to pay any customs charges as this will be sent via DDU 

DDU means 'Delivered Duty Unpaid', so when your package arrives at its destination country, the Customer will be contacted by customs to pay any customs duty owed before it will be released and sent on to the Customer that you the customer agree that you would then be subject to pay Customs charges, the sooner this is payed the less time your order will be subject to delays, this also applies to countries outside the EU where charges apply, sales cannot be made to the US or Canada due to food regulations.     

Where a complaint is not warranted, please note these do not affect your statutory rights on product replacement or product refunds as stipulated on this page under the returns policy, international customs are liable to return the products at there own costs, should they change there mind and then a refund is issued once we have recieved this in its original packaging, customs charges may apply .

For our UK customers 

Shipping terms on products paid to be sent

24hrs, 48 Hrs by royal mail or courier 1-3 days does not include the handling times before collection by royal mail or drop off, the dispatch time is from the moment the parcel serivices collect your orderf from the drop off and not before that.

To return your product, you should mail your product to:  Returns - Sweet Victory Products Ltd, 59 Donnington Avenue, Cheadle, Stockport, SK8 2DL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £5, you agree to using a GPS trackable shipping service or purchasing shipping insurance without it we will not be able to guarantee that we will receive your returned item and a refund cannot be issued.

If no one is available to collect the item once a purchase is made and sent to the address after purchase and returned to us, if you still want the products that have been purchased you will be required to cover the postage costs of these being sent back to you.

TERMS AND CONDITIONS:

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

TERMS OF SERVICE

Health, Hygiene and Government Food Labelling Guidelines

Sweet Victory Products Ltd cannot accept responsibility for the conditions our products are exposed to after being dispatched from us. For example: Sticky sweets or melted chocolate.

All Sweets will be packaged in food safe heat sealed poly bags.

Sweet Victory Products Ltd will supply all ingredient and allergy information for each product that is available to us, we cannot guarantee that they are free from traces of nuts, milk, soya, and gelatine. If you have any food allergies or dietary needs please check the ingredients displayed when ordering your sweets.

We can not be held responsible for any health or safety concerns once you have received the product.

OVERVIEW

This website is operated by Sweet Victory Products Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Sweet Victory Products Ltd. Sweet Victory Products Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify, they provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Refund Policy below

 

 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

BUY NOW – PAY LATER!

These Pay later terms apply between you and this store where you purchase your goods, tickets, or services when you choose Pay later as your payment method. 

When you choose Pay later, we offer you the possibility to pay  on a due date 30 days from the shipment of the goods or tickets/availability date of the services or digital content. We assign our claim for payment due on your purchase to Klarna Bank AB (“Klarna”). Klarna will send you a payment instruction to pay directly to Klarna. For contact details and further information about Klarna, go to: klarna.co.uk.

PAY ONLY AFTER YOU HAVE RECEIVED YOUR ORDER!

Klarna offers consumers Buyer Protection which means for example that you as a consumer do not have to pay for the ordered goods until you have received them, and that Klarna will assist you with problems related to your purchase.

For more information and instructions please go to: https://www.klarna.com/uk/buyer-protection-description/.


COSTS AND FEES

We charge an invoice fee of 0 (£) per purchase.

CREDIT CHECK AND HANDLING OF YOUR PERSONAL DATA BY KLARNA

If you choose Pay later, Klarna will assess your creditworthiness. Klarna processes your personal data in order to carry out our obligations in this agreement and for the additional purposes set out in our Privacy Notice. The Privacy Notice is available here, and on our website, and by using Klarna’s services you confirm that you have read this Notice. We process your personal data for example to identify you and perform customer analysis, credit assessments, marketing, and business development. We may also transfer your data to selected partners (such as credit reference bureaus), which may be established outside of the EU/EEA. In the Privacy Notice there is more information about our data sharing, your rights in regards to your data, how you may contact us with questions, or submit a complaint to an authority.

 

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We will monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Sweet Victory Products Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Sweet Victory Products Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@sweetvictoryproducts.co.uk.
 


RETURNS

Our policy lasts 14 days distance selling, under the right to cancel any item purchased. If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange, if you require a refund you have the right to request a refund within 48 hrs if you are in the UK, this includes made to order gift hampers of perishable goods, if your outside the UK we can extend this to give time.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

*Any and all opened products that are not sealed in original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 48hrs days after delivery, if you are outside the UK we can extend this time as we understand that the transit of goods does take longer depending on what part of the world the product is sent.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sweetvictoryproducts.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@sweetvictoryproducts.co.uk and send your items to: 59 Donnington Avenue, Cheadle, SK8 2DL, United Kingdom.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping

To return your product, you should mail your product to: 59 Donnington Avenue, Cheadle, SK8 2DL, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £5, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Local Delivery in Greater Manchester

Providing the car that is use to deliver your parcel will be sent out to you on the same day or next day, this is subject road conditions, collisions or the car is broken down we will then provide you with an alternative method of shipping at no extra cost to you.

Terms of Shipping         

Where a complaint is not warranted, please note these do not affect your statutory rights on product replacement or product refunds as stipulated on this page under the returns policy.

You agree and accept our terms of shipping before purchase on any of our products with regards to shipping parcels that are sent by next day or by 48hrs is not guaranteed as this is not the service you have paid for, should you wish your parcels guaranteed next day by royal mail or courier please let us know as this will cost more to you and we will bill you accordingly. 

Our shipping conditions that you understand that no parcel that is sent by Royal Mail or Courier cannot be a guarantee of delivery within the set time frame unless you purchase this at your own expense.

Shipping terms on products paid to be sent,

24hrs, 48 Hrs by royal mail or courier 1-3 days does not include the handling times before collection by royal mail or drop off, the dispatch time is from the moment the parcel serivices collect your orderf from the drop off and not before that.

You agree to make sure that your order is fully and correctly addressed in a manner which includes all the elements of the postal address (including the full postcode).

  1. If the events within the company postal service royal mail or otherwise giving rise to the claim was caused by circumstances outside of the delivery service control or our control, including exceptionally severe weather conditions, acts of terrorism and vandalism and acts of third parties whom we have no contractual relationship, but excluding the failure of their companies employees, sub-contractors or agents of Royal Mail or other couriers, to provide services to or for Sweet Victory Products ltd. as a result of industrial action (AKA strikes) by the method you have chosen to send your parcel in this we will work hard to ensure that your parcel will get to you as soon as humanly possible,

  2. where an item is undeliverable and/or has been returned to sender due to the issues that the recipient was not in at the time and did not leave a safe place instruction the customer would be required to pay again for the parcel to be re-sent out.

  3. where the customer has changed to the alternative delivery arrangements have been agreed with the customer, including, for example, through the use of services such as Safeplace, PO Box delivery, Mail Collect and Post Restante, and the delay is caused by the customer or by the nature of the arrangements.

  4. where an item has been forwarded from the delivery address stated on the item other than by Postal service/currier under its redirection service,

  5. where postage payable for the item in question is unpaid or underpaid,

  6. where the complaint relates to an item posted with or handled by another postal operator or third party, other than when another postal operator or third party has posted the postal packet using a Royal Mail service or otherwise, 

  7. where the delay has arisen through the posting or receiving customer’s own act or omission, 

 

Opting and Using Evri (AKA Myhermes) as your part of your order.

Terms of Shipping and Terms of Contract agreement.        

As you maybe aware Evri has been branded by the Citizen Advice Bureaux as one of the worst companies rated for reliability on Parcels in the whole of the UK, so why do people opt for this, because it is a low cost shipping solution and there is a saying you pay for you get, so why do we as a company include this in your shipping options?

Because you the consumer demand low cost options to shipping, this will come with risks to you, as using this service parcels have known to be damaged or go missing, but if you opt for this service you pay for evri's shipping costs, factoring in that there are significant issues with EVRi.

Please understand for this we Advise that you select DPD/UPS for your shipping to prevent any issues that may occur by using EVRi, yes this costs more but we place our emphasis on value for money for a better service we do not profit on shipping options the shipping companies set the prices that are passed onto you.



EVRi's Parcels are known to have gone missing or damaged in some circumstances and we understand this can be vexing for our customers, we ask that if you opt for this service that extra patience is needed as we work very hard to make sure that your orders arrive intact and in one peace.

To be fair to EVRi, the company has issued a response to this in (a link in there article) but as the saying goes, the proof to EVRi is in the proverbial pudding, which is why we added the following EVRi terms of shipping as your agreement between us as a company and our responsibilities to you, if you do choose EVRi as your shipping option.

Where by before you commit to the purchase at checkout, you are stating that your agreement with Sweet Victory Products Ltd are as Follows: 

You Agree in these terms which are also subject to change.

Where a complaint is not warranted,

Please note these do not affect your statutory rights on product replacement or product refunds as stipulated on this page under the returns policy above.

You agree and accept our terms of shipping before purchase on any of our products with regards to shipping parcels that are sent by EVRi and within EVRi's shipping policy are subject to EVRi's Terms and Conditions,

The service is not guaranteed as this is not the service you have paid for, EVRi do not offer within there company a guaranteed service.

Our Shipping conditions is that you understand that no parcel that is sent by EVRi cannot be a guarantee of delivery within the set time frame.

You agree to make sure that your order is fully and correctly addressed in a manner which includes all the elements of the postal address (including the full postcode).

  1. If the events within the company postal service royal mail or otherwise giving rise to the claim was caused by circumstances outside of the delivery service control or our control, including exceptionally severe weather conditions, acts of terrorism and vandalism and acts of third parties whom we have no contractual relationship, but excluding the failure of their companies employees, sub-contractors or agents of EVRi, to provide services to or for Sweet Victory Products ltd. as a result of industrial action (AKA strikes) by the method you have chosen to send your parcel in this we will work hard to ensure that your parcel will get to you as soon as humanly possible, 

  2. where an item is undeliverable and/or has been returned to sender due to the issues that the recipient was not in at the time and did not leave a safe place instruction the customer would be required to pay again for the parcel to be re-sent out.

  3. where the customer has changed to the alternative delivery arrangements have been agreed with the customer, including, for example, through the use of services such as Safeplace, PO Box delivery and the delay is caused by the customer or by the nature of the arrangements.

  4. where an item has been forwarded from the delivery address stated on the item other than by EVRi under its redirection service,

  5. where postage payable for the item in question is unpaid or underpaid,

  6. where the complaint relates to an item posted with or handled by another postal operator or third party, other than when another postal operator or third party has posted the postal packet using EVRi's service or otherwise, 

  7. where the delay has arisen through the posting or receiving customer’s own act or omission.

Our responsibility to you with regards to EVRi', we will make sure if a parcel is missing or delay occurs we will do everything to act quickly to resolve this with EVRi on your behalf within 10 working days should any disputes arise, we will seek to either seek to send a replacement or EVRi will compensate you the amount you had paid for any missing goods,

under distancing selling rules you can cancel your order up to 14 days after their order is delivered.

These rules do not apply to:

  • goods and services worth £42 or less
  • food and drink supplied regularly (like milkmen)

Please see https://www.gov.uk/online-and-distance-selling-for-businesses

 For Terms and Conditions for refunds please scroll up to the Refunds (if applicable) Section of this page.



Local Delievery


We are now offering delieveries across greater manchester, fuel charges are shown at checkout and pricing is avaliable in this page *Please note this is subject to avilability although we do aim to get your orders out on the same day this is dependent on how many orders we have to process, if we are not available we will send this out next day.

 orders before 11:30 am, Deliveries are until until 9pm Mon-Sat. Make sure someone is home OR leave a safe place note. Customers agree to make sure delievery addresses are correct. An Email is sent when your order is ready for delivery.



Terms and Conditions - Best Before End and Quality Diminishment

1) Introduction

By purchasing any food product from our company, you agree to the following terms and conditions regarding the Best Before End date and the potential quality diminishment of the product. It is important to read and understand these terms before making a purchase. If you do not agree with any part of these terms, you should refrain from purchasing our food products.

2) Best Before End

The Best Before End date is provided on the packaging of each food product. This date indicates the estimated period within which the product is expected to retain its optimal quality, taste, and freshness. It does not indicate that the product becomes unsafe to eat after this date. The Best Before End date should not be confused with the "Use By" date, which applies to perishable items and indicates the date after which the product may pose a health risk if consumed. For more information, please refer to the guidelines provided by the Food Standards Agency at [insert link: https://www.food.gov.uk/safety-hygiene/best-before-and-use-by-dates].

3) Quality Diminishment

Please note that the quality of certain food products may diminish over time, even before the Best Before End date. Factors such as storage conditions, temperature variations, exposure to light, and other external factors can impact the product's quality. As a result, the foodstuff may undergo changes in texture, appearance, taste, or overall quality, which may include clumping or slight degradation.

4) Product Inspection

Before consuming any food product, it is your responsibility to inspect it for any signs of spoilage, including but not limited to foul odors, mold growth, or unusual discoloration. If you notice any such signs, you should refrain from consuming the product and contact our customer support for assistance.

5) Liability

While we strive to provide the best quality products to our customers, we cannot guarantee the exact quality or taste of the food products beyond the Best Before End date. Therefore, we disclaim any liability for any adverse effects or dissatisfaction arising from the consumption of products that have passed their Best Before End date or experienced quality diminishment.

6) Storage Recommendations

To maximize the shelf life and quality of our food products, it is important to follow the recommended storage instructions provided on the packaging. These instructions may include guidelines for temperature, humidity, and other relevant factors. Failure to adhere to these instructions may contribute to the diminishment of quality and may void any potential claims related to quality issues.

7) Returns and Refunds

If you have received a food product that has passed its Best Before End date or experienced significant quality diminishment, please contact our customer support within a reasonable timeframe. We will evaluate the issue on a case-by-case basis and may provide a suitable resolution, which may include a replacement or refund at our discretion.

8) Governing Law

These terms and conditions shall be governed by and interpreted in accordance with the laws of United Kingdom. Any disputes arising from these terms and conditions shall be subject the RetailADR and then to the exclusive jurisdiction of the courts in United Kingdom.

https://www.retailadr.org.uk/

By making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions regarding the Best Before End date and potential quality diminishment of our food products. These terms constitute a legally binding agreement between you and Sweet Victory Products Ltd.

SWEET VICTORY products are AWARD WINNING Company

  • SME News Awards

    Sweet Victory Products Wins SME News Northern Enterprise Awards for Best Sugar-Free Sweet Retailer 2023.

  • Lux Life Awards

    Sweet Victory Products Winners of Lux Life Awards for Best Sugar Free & Low-Carbohydrate Food Retailer 2023 - North West England.

  • MISA 2023 Awards

    Sweet Victory Products Wins Made in Stockport Awards 2023 for the Business to look out for category.